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Testimonials

As a leading biohazard company, we’ve heard too many stories of unethical, price gouging companies that leave families feeling taken advantage of. At SCU Services, we’ve built our business by ALWAYS doing what is right for the customer, no matter the situation.
Below is just a glimpse of what people have shared about our professionalism and compassion during some of life’s most difficult moments.
“The owners were respectful and kind. They were easy to work with, took care of our needs, and worked through the insurance company without causing any undue stress during our time of family emergency.”
Frances
“Brandon and the SCU services team were great to work with. We hired them to do a cleanout of a hoarding situation. They were so professional and kind while we were working through a situation that was very overwhelming for us. We didn’t know what to do, but they did and made it easy. Their crew was polite, professional, kind, and extremely hard working. The work they did in a day would have taken us at least a week to complete. Brandon and his crew had clear communication with us as we worked through the job. They were great. Would strongly recommend them for anyone looking for their services.”
Anne
“I’m truly grateful to SCU Services for their exceptional work in cleaning my apartment. They handled everything with great care and attention to detail. A special shoutout to the cleaners who were very professional and Brandon who has been so incredibly and helpful throughout the process.”
Saiya
“These people really do care about their community and the people they help. I am absolutely amazed by the help they gave me, so thankful that they helped me. If you need help, these people will do just that and then some. If I could give them 10-plus stars I would.”
Alexandra
“Brandon and his hardworking crew from SCU Services were truly a lifesaver in an overwhelming home hoarding situation. They provided professional, compassionate, prompt, non-judgmental services. They completed all the work exactly as promised, securing a dumpster and other cleaning supplies, arriving on schedule, removing mountains of trash from the home in one amazing day of work, and cleaning hard surfaces. We appreciated them traveling so quickly from out of state to help us. I am truly grateful to them from the start in this cleanup process and highly recommend SCU.”
Linda
“Having to travel from Florida to Kentucky to handle an unexpected loss to our family, we were fortunate to meet Brandon from SCU. He and his crew were able to help us through a difficult time. Brandon was understanding and kind as he helped us navigate through a difficult situation. Five stars does not come close to the professionalism and understanding Brandon shared with our family.”
Alexandra
We called you when our basement flooded and you arrived within hours to help restore us. Chris Popp did an excellent job in communicating the steps that needed to be taken and very conscientious of our situation. Thanks again!”
Deborah
“SCU exceeded my expectations from start to finish. Brandon was so quick to respond to all my questions, provide me a quote, and got my dad’s home clean — like within 48 hours of reaching out, he was finished. My dad’s house looked better than I’ve ever seen it and they took great care of his belongings and kept me updated along the way. They made sure I felt supported and unjudged and even reached out a couple times to check on my dad’s health. Definitely recommend them!”
Hayley
“What a blessing Brandon and the SCU Services crew were to me during a very difficult time. From the minute I met Brandon, I knew I was in good hands. Very compassionate and most of all honest. I feel I have found a friend for life in both Brandon and Eric.”
Melissa
“I’m incredibly grateful for Brandon and his team at SCU; they helped me turn my life around. They were very sincere and very thoughtful during the entire process. I don’t think I’ve ever met such understanding people. They did amazing work and I highly recommend their services.”
Solomon
“I’m incredibly grateful to SCU Services for their outstanding work on my historic building in downtown Cincinnati built in 1890. This place had accumulated over 100 years of coal dust, biohazard animal waste, and decades of old garbage. They didn’t just clean; they transformed it! Their team expertly tackled the difficult task of removing layers of grime, animal debris, and years of neglect. They even boarded up the windows and secured the building, laying a strong foundation for future restoration. The dedication, care, and professionalism they brought to the project exceeded my expectations. I couldn’t have asked for a better team to help breathe new life into this piece of Cincinnati’s history.”
Lindsey
“Brandon and his team did a great job with some mold remediation in our basement. It smells much cleaner down there now!”

Robert

“SCU Services came into my life when I never knew there were services like this that existed! Eric met me with such sympathy as I met the tragedy of my stepmom passing away and in a scene I never imagined we could find her in. The SCU team was so professional, working with insurance, helping us understand options, and ultimately caring above all. They went above and beyond with a few extra favors and our family is forever grateful.”
Sarah
“I cannot say enough good things about SCU Services. After my mother’s passing, they helped clean out her home with the utmost professionalism, kindness, and efficiency. This was an incredibly difficult time, and they handled everything with care and a personal touch that truly meant a lot to me and my family. They made the process seamless and respectful, ensuring that everything was taken care of with thoughtfulness and attention to detail. Their team is not only efficient but also incredibly compassionate, making a tough situation much easier to navigate. I highly recommend SCU Services for anyone in need of clean-outs or any of the many services they provide. They go above and beyond, and I am truly grateful for their help.”
Brittaney
“Having to travel from Florida to Kentucky to handle an unexpected loss to our family, we were fortunate to meet Brandon from SCU. He and his crew were able to help us through a difficult time. Brandon was understanding and kind as he helped us navigate through a difficult situation. Five stars does not come close to the professionalism and understanding Brandon shared with our family.”
Corinne
“I’m truly grateful to SCU Services for their exceptional work in cleaning my apartment. They handled everything with great care and attention to detail. A special shoutout to the cleaners who were very professional and Brandon who has been so incredibly and helpful throughout the process.”
Saiya
“In a time of need that we never imagined, SCU couldn’t have made it easier on us. Our son took his own life. Eric and Brandon (and all their contractors) were extremely sympathetic, caring and respectful of the situation while we were grieving the loss of our son. We weren’t aware services like this existed. They handled our insurance claim for us and communicated very well with us when all of their contractors were going to show up. They all did quality work and made our experience with them as easy as it could be.”
Matt
“What a blessing Brandon and the SCU Services crew were to me during a very difficult time. From the minute I met Brandon, I knew I was in good hands. Very compassionate and most of all honest. I feel I have found a friend for life in both Brandon and Eric.”
Melissa
“Caring, trusted, and hassle free! Eric and his team are such a blessing to work with even during a crisis situation. They balance compassion and professionalism while allowing us to focus on our family needs.”
Robert
“SCU Services is incredible—so professional, helpful, personable and kind. So very thankful to have connected with them. Eric and Brandon moved mountains to meet an impossibly tight deadline and were reliable, prompt and always had a positive attitude through it all. They truly go above and beyond to help families in crisis—it’s clear they care about their clients. They were a source of compassion and calm in the midst of a very stressful situation. I felt like I could count on them every step of the way. I was so impressed by them and recommend them highly to anyone needing cleanup services from a company that is dependable and will not cut corners. They are the best!”
Claire
“Helped me out in multiple ways. Cleared out a cluttered and junked-up house in one day. Then, dealt with damage from a water pipe bursting. Drywall work, flooring, carpet, paint, plumbing… pretty much every room in the house needed work done and they took care of it. They are also good people whose good work helped me get a handle on my life again. I cannot thank them enough, and highly recommend them to anyone else.”
Nathaniel
“Brandon and his team did a great job with some mold remediation in our basement. It smells much cleaner down there now!”
Lauren
“Brandon (owner and partner) serviced my parents home after my father’s passing. He was extremely helpful, communicated well, and made the process as quick and painless as is possible. We had to navigate an insurance claim in conjunction with their service, and he was knowledgeable and helpful in that regard as well. In what has been an extremely difficult and busy process (losing a parent and having to navigate end-of-life arrangements) Brandon and SCU have been easy to work with, as well as a provider of high quality work. I would highly recommend them to anyone in need of a service they provide.”
Connor
“Brandon and his team did a great job with some mold remediation in our basement. It smells much cleaner down there now!”
Jeff
“I called SCU to help me deal with a very tough situation and they responded with absolute professionalism and compassion. They handled every aspect of the job and some that I didn’t even realize were needed. I was pleased with the outcome and the price and would recommend them without reservation. Thank you for your help!”
Ethan
“Eric was absolutely wonderful with his helpfulness going into my brother’s apartment and gathering his belongings after his passing, which was just too hard for me to deal with as anyone could understand. His professionalism is 5-star, his helpfulness is 5-star, and most of all, being that very special type of person that would do this for another takes a ‘very’ special human being that cares that I could trust 100%. This company is by far the best of it’s kind. Thank you so much!!!”
Indica
“These guys did a fantastic job; They helped us in our time of need. Our friend passed away in his condo, but was not found until 1-1/2 weeks later. Needless to say, there was quite an odor in the condo. Brandon and his crew came in quickly and removed the odor, allowing us to proceed with getting it ready to sell, and followed up with me to make sure we were satisfied with their work. Call these guys if you need them.”
Dennis
“I unfortunately found myself in need of their services a few months ago. I primarily dealt with Eric who was fantastic; I would absolutely recommend these guys again!! They were very easy to get a hold of, very compassionate, and went above and beyond during a very hard time.”
Cristina

“I couldn’t be happier with my decision to use SCU Services, LLC. I brought them in to help clean out the biohazard type mess my relative left behind when he passed (hoarding environment, passed away in home). Brandon was quick to respond, flexible, a professional, and friendly every step of the way. He was respectful of the house while cleaning and went above and beyond to assist me while sorting through parts of the hoard.”

Marissa

“This team is highly professional and very understanding. My husband and I have been in a tight situation since before my father unexpectedly passed, and these guys have been working with me and focused primarily on what I need and not turning a profit.”
Kai
“This team is highly professional and very understanding. My husband and I have been in a tight situation since before my father unexpectedly passed, and these guys have been working with me and focused primarily on what I need and not turning a profit.”
Kai
“I cannot recommend this company enough. Brandon was compassionate, consistently available, and so helpful. Needing this company usually comes from a very difficult situation and Brandon and his team made it easy. Finding and using SCU was such a blessing for me, I’m forever grateful for the level of care they poured into my home & I’m amazed at how well they did the job.”
Lauren
“Brandon went above and beyond to help us during a very difficult time. His professionalism and ability to quickly address the situation were greatly appreciated.”
CJ
“Brandon and his team at SCU Services did an amazing job! He was so professional, helpful, and kind during a very difficult time for our family! He went over and above to make sure he met our needs with time and he even worked directly with our insurance company to save me the time and headache. I highly recommend Brandon and his team!”
Kelly
“I recently used SCU to resolve an issue in the lower level of my home. Brandon and Eric brought a level of care and sincerity to the project that I have not seen with other companies. They followed up consistently and fought the hard battles with insurance to ensure my project went smoothly. Their team showed up when they said they would and did quick, clean work. I would not hesitate to suggest SCU to anyone who needs their type of services.”
John
“The guys were fantastic from start to finish in a very difficult time. Not only did they do a great job, but they made this part of the process seamless. I was able to unload my stress while they ensured they would handle everything when dealing with the insurance company. They showed me they genuinely cared and that goes a long way. Thank you Brandon and Eric!”
Kyle
“SCU routinely provides our company prompt, top-of-the-line services. Always responsive, no matter the time of the day. They are a pleasure to do business with and are our first call for a reason. Highly recommend.”
Josh
“We had a deep freeze go out with a ton of meat in it and didn’t know what to do. The smell and mess was something I couldn’t and didn’t know how to deal with. I searched the internet and found SCU and called. Brandon didn’t hesitate. He came out immediately and had a solution for my problem. He worked quickly and was very professional. I greatly appreciate what he did for my family and would highly recommend SCU. Thanks again Brandon!”
Josh
“SCU did a clean out for us and they did a great job. They met timelines and presented any issues as they arose. They helped to identify solutions and get this house ready for rehab work. Thank you Brandon and crew! Pleasure working with you and we’ll reach out when we need your assistance again!”
Susan
“SCU services was there for us during a traumatic time. Throughout, they did an amazing job, and their work was thorough and great quality. I would highly recommend this organization to anyone needing specialized services. They’re prompt, efficient, and provide quality service.”
Dani
“When I needed this service, my call was answered immediately. The staff took time to listen to my situation, asked questions and sent someone to inspect the next day (they offered to come that same night but I wasn’t available). The job was completed on time and within the quoted budget by a team of professional, compassionate hard working people who were sensitive to the family’s grief. I highly recommend SCU; we would never have been able to get the work needed done without them.”
Cindy
“Helped my family tremendously during one of the hardest times of our lives. Incredible service!”
Robert
“SCU was very helpful and easy to work with. Great customer service and they were very helpful in guiding us through the insurance claims process.”
Jeffrey
“I found SCU services by searching the internet. When you need biohazardous/ forensic cleanup services like they provide, well, it goes without saying that you’ve had a tragic event occur in your life. Brandon of SCU understood this. After I contacted SCU he took complete control of the clean up and made sure that it was done quickly and without any added stress to my wife or myself while dealing with our own grief. If you have serious events that happen in your life that require such services then I highly recommend SCU services.”
John
“The SCU team was great. They were fast to respond and came to serve our family almost immediately. So very thankful for their services!”
Emily
“Brandon was very up front with me and gave me directions to what to do with a car that was in an unattended death. Unfortunately, I’m not the one who makes these decisions. He called to follow up with me and I really think he was the one for the job. I wish him and his partner well. Thank you for your professionalism.”
Janice
“I highly recommend this company. During one of the saddest times in our life, the passing of my father, Eric and his team were respectful and great communicators and worked with the time frame we needed. I felt they were honest and I trusted them in our home. They worked efficiently and we are pleased with the outcome.”
Charity
“They were very quick in response time. And ensured every thing was completed and communicated with us during the whole process. I would truly recommend using them.”
Michele
“Eric and Brandon really just rescued me. I had a very difficult situation and called them from a referral. Brandon came within 2 hours. He professionally cleaned the area in 30 minutes. He treated me like I was a friend. It was an unimaginable stressful day. Both guys treated me with grace and dignity. Can’t ever thank them enough.”
Bob
“During an exceptionally difficult time following an unexpected death, SCU Services provided truly exceptional and kind support. The firm responded immediately to provide trauma scene cleanup services. We live far away and had never dealt with such circumstances before, and were vulnerable and needed to have faith in SCU. Never were we pressed for payments or financial guarantees. SCU did not hesitate to engage us actively with our terrible situation, and did so while sharing much needed guidance during the worst of times about how to navigate through the process. The professionalism and candor exercised were a great comfort. I wish situations like ours upon no one. However, should you need such services, such as scene cleanup services, I strongly recommend that you consider SCU in your plans. Professional, kind, and responsive.”
Seth
“Professional, thorough, honest. I had a relative who needed help and these gentlemen had a mess on their hands… hoarding, drugs, the residue of extreme mental illness… and they did amazing work, with kindness, and integrity. I have no idea how I would have faced that mess without them.”
Rachel
“Brandon and his team did an amazing job. In a devastating moment I had never experienced and didn’t know where to even start, they came in and gave me support and guidance. They handled the situation and cleanup with compassion. They were efficient and well-organized. Every detail was communicated. I highly recommend their service.”
Michelle
“SCU Services helped me through a very difficult time. Brandon was so thorough with explaining and walking me through the whole process. He was there and/or in contact with me from the first day. I couldn’t have asked for a more professional individual or a better company to meet my needs. Brandon treated me more like a friend than a customer. I can’t explain what that meant to me. There truly are good decent people still in this world. I’m forever grateful.”
Julie
“Love working with these folks. Especially Brandon. He helped our family through a very difficult time. SCU truly cares about customer satisfaction and making the process easy and professional. I would recommend SCU to anyone. They are ‘that good.’”
Sharon
“5 stars isn’t enough to truly express our satisfaction with Brandon and his team at SCU Services. They are the epitome of going ‘above and beyond!’ Their discretion, compassion and professionalism are unparalleled!”
Mary
“So thankful to have SCU Services to help me with some cleanup in my mother’s house after her passing! Brandon and crew were professional in every way and most importantly, compassionate!”
Marsha
“I honestly don’t know what I would have done without the service of SCU Services. They were there when I needed them the most. Very professional and caring.”
Paul
“You never know when you will need a service like this. Brandon was very helpful in our time of need. He is very caring, compassionate and professional at what he does. We couldn’t have taken the first step without his help. I highly recommend SCU Service LLC.”
Leann
“SCU did a great job with the cleanup from my uncle’s death. Very professional, thorough, responsive, and prompt. They also worked well with the insurance company on payment. I highly recommend them!”
Dave
“Brandon and Eric were there to serve my family in a scenario we never thought we would encounter. They were prompt, respectful of our space in a very delicate situation, and went above and beyond. Very thankful for Brandon, Eric, and the whole SCU team!”
Ryan
“We had to deal with an unfortunate situation remotely. Brandon was helpful and communicative throughout.”
Ralph
“I cannot say enough good things about this company! They were a godsend!! The service they did was top notch & they went above & beyond to help us since we were clueless…. Thank you Brandon & crew.”
Kat
“Great job Brandon and team. Thank you for helping us overcome this tragedy. On time, reliable and friendly service. Much appreciated!!.”
Mike
“Excellent services, they did an amazing job assisting my business through a stressful and difficult situation. 5☆ service all around!”
Devin
“The SCU Services team answered the phone late in the evening and were there early the next morning. In fact, if we needed it they would have been there that night! After assessing the unfortunate situation, they made the best out of it. A day later, the healing process could start for all involved. Stand up people that I highly recommend!”
Josh
“The gentlemen were very polite, understanding, and empathetic to our tragic situation. Their work, simply stated, was top notch. I am very glad I was given their card. Many thanks!”
Haley
“SCU Services handled a difficult and emotional situation professionally and with compassion. They provided clear information on their services and were very upfront about costs and process. I would recommend them to others who are in need of this service.”
Julie
“Brandon went above and beyond. He and his crew did an amazing job. They were immensely helpful, professional and kind. He helped navigate an unfamiliar situation. I would highly recommend!!”
Amy
“SCU services does a truly remarkable job. I’ve witnessed some extremely disturbing situations (at times even appearing nearly condemnable) and SCU worked their magic; you’d never know anything had ever been amiss. Highly, HIGHLY recommend. A++”
Amanda
“SCU Services was fast acting and did an amazing job, cleaning out a severe hoarding problem at my father’s house after he passed. They worked around my schedule and listened to what I wanted kept and got rid of the rest. If it weren’t for the guys, I would never have gotten it done.”
Heather
“SCU Services were great. A relative passed away at her house and wasn’t found for a few days. There were also animals that had been in the house for days as well. Eric Northrop came and assessed what needed to be done to clean up and get the smell out. His crew worked hard and did an excellent job. I highly recommend SCU Services to anyone needing biohazard/hazmat cleanup. Again, I really appreciate what they did.”
C
“Brandon did an amazing job with a biohazard clean up for me. He was professional and worked with my schedule. I would defiantly recommend his services.”
Christy
“Brandon did a first-rate job of putting my wife’s car back in great condition and looking better than it did before the event. He is a real gentleman, besides.”
Matthew
“SCU Services were excellent in my time of need when my uncle passed away. I found them courteous and helpful. They were able to assist in the cleanup of my uncle’s house and point me to additional services that I required. This was especially helpful since I am not a resident of the area where my uncle passed. Their pricing was fair and reasonable. I have no problem recommending their team and services to others for assistance for the challenges that arise with the sudden passing of a family member.”
Charles
“We were in need of biohazard cleanup for one of our rentals and we were blessed to have been put in touch with SCU Services, LLC. They are very professional and went above and beyond to help us in our time of need. I highly recommend this company to anyone that is in need of their type of services.”
Julie

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