Frequently Asked Questions

Biohazard FAQs

How much discretion should we expect?

All work is performed with the utmost discretion and confidentiality. We would never give out your information nor details of work that was performed in the space. We believe that is your story to tell, not ours.
We will not perform any work if our employees are put in danger or are uncomfortable with the requests being asked.
A cleanup job can vary from site to site depending on the scope of work. Most jobs average 3 employees working for 3-4 hours each. If odor is present, we will leave our odor elimination machines overnight or until gone.
Yes, our supervisors are IICRC trained in Odor Elimination and Death and Trauma Cleanup.

Fire Damage FAQ

How quickly will someone be out to board-up and restore?

We provide 24/7 rapid response. For major fire emergencies, our technicians are dispatched immediately to secure your property and begin the restoration process.
Every fire loss is different. After a thorough on-site assessment, our specialists will provide a clear scope of work and an estimated timeline so you know exactly what to expect.
Most standard homeowners insurance policies cover fire damage. We work directly with all insurance carriers, use industry-standard pricing, and help minimize your out-of-pocket expenses. Our team assists with documentation and communication every step of the way.
Do not discard anything until your adjuster has reviewed the items. Our Content Specialists carefully inventory, photograph, and pack out salvageable belongings. We focus on restoring the items that matter most—photos, documents, heirlooms, electronics—while maintaining detailed records for insurance.
Fire, smoke, and soot can create hidden structural and health hazards. Our team will assess safety risks and advise you honestly on whether the property is safe to occupy.
Yes—when treated properly. We use professional-grade odor elimination equipment and proven

Water Damage FAQ

What should I do immediately after discovering water damage?

Shut off the water source if you can assess it safely. 
Call SCU Services. Our 24/7 rapid response team will dispatch certified technicians immediately to assess, extract water, and begin stabilization.

  • Avoid standing water, especially if electricity or sewage are involved.
  • Move valuable items off wet flooring
  • Place foil or blocks under furniture legs to prevent staining

In most cases, sudden and accidental water damage (like burst pipes or appliance failures) is covered by standard homeowners policies.
Our team works directly with insurance carriers, provides detailed documentation, and helps guide you through the claims process to reduce stress and minimize out-of-pocket costs.

Water extraction begins the same day we arrive.
Drying typically takes 2–5 days depending on the severity, materials affected, and moisture levels. We use professional drying equipment and daily moisture monitoring to ensure your property is properly stabilized before repairs begin.

Mold can begin developing in as little as 24–48 hours under the right conditions. That’s why immediate mitigation is critical. Rapid response prevents secondary damage, structural issues, and costly remediation later.
In most cases, the answer is yes. Clean water from a supply line is radically different from outside water or sewage. We will evaluate safety risks and give you a clear recommendation.

Once moisture levels are stabilized, we move into repair and restoration. That may include drywall replacement, flooring repair, odor removal, and full rebuild services if necessary.

Mold FAQ

How do I know if I have mold?

The only way to confirm mold is through professional inspection and, if needed, testing. However, common warning signs include:

  • Musty or unusual odors
  • Visible discoloration on walls, ceilings, or flooring
  • Recent water damage
  • Increased allergy-like symptoms such as watery eyes, coughing, or headaches

If you suspect mold, early evaluation is critical.

Mold can begin developing within 24–48 hours after moisture exposure. Once established, it can spread rapidly — often colonizing within days. The longer moisture remains, the more extensive (and expensive) the damage becomes.
Prompt remediation helps prevent structural damage and health concerns.

Coverage depends on the cause but most home owners insurance have a limit on Mold Coverage.
Mold resulting from a sudden and accidental event (such as a burst pipe or storm damage) is often covered under standard policies.

Mold caused by long-term leaks, neglect, or flooding not covered by your policy may result in out-of-pocket costs.
Our team works directly with insurance carriers and provides detailed documentation to support your claim.

Certain types of mold can impact indoor air quality and aggravate respiratory conditions. Even non-toxic mold can cause structural damage if left untreated. Professional remediation ensures safe removal and proper containment.

Small surface mold may appear manageable, but improper removal can disturb spores and cause them to spread. Larger or hidden contamination should always be handled by certified professionals using proper containment and air filtration systems.
Mold is a moisture problem. We identify and correct the underlying source, whether it’s plumbing leaks, humidity imbalance, or ventilation issues, to reduce the risk of recurrence.

Getting Started

I need help! What should I do?

The first step is to give us a call at (866) 614-1638 or email us at [email protected]
Our trained staff will gather the details, walk you through the process, and deploy a team based on immediate needs.

We will do all that we can to give you accurate information overlapped with great care for your situation.

Due to us not having a physical store location, we are able to meet our client’s needs 24/7 through phone or our website. We understand most requests are emergencies and we will respond as quickly as possible.

Federal regulation states that no employee(s) can remediate biohazard without first:

  • Receiving bloodborne pathogen training
  • Having written BBP exposure control plan
  • Having been provided personal protective equipment
  • Having been offered the Hepatitis B vaccine and exposure evaluation and follow up
  • Being provided with a method to remove and properly store the bio-hazardous waste in a properly marked container for disposal.
Yes, please call (866) 614-1638

Costs can vary job to job due to the scope of work. Costs can be paid out of pocket or through appropriate insurance.
Regardless of method, we will not start any job until you are comfortable with the work being performed. You are in control, not us, and we want to respect that. 

Regarding the specifics of the costs, most of them can be summarized in 3 categories: Safety, Remediation, and Odor Control.

Safety would include the appropriate PPE to keep our employees safe. Safety would also include the expertise and training of the staff to be able to navigate the dangers of biohazard.

Remediation is any of the disposal or the cleaning of biohazard of material. We follow and abide by the regulations and standards set in this industry so that we can provide quality service. Using the best chemicals to disinfect, clean, and sanitize the affected area.

A nasty odor is the effect of a decomposing body or bloodborne pathogens and is magnified by the duration the material has been untreated. There is such a thing as “the smell of death” and it attracts insects from over a mile away. We have top of the line industry equipment to do everything we can to eliminate the odor.

There are many benefits for trusting a professional remediation company. I can’t speak for them all but I can speak for us.
First, we have high integrity and standards in all our work performed both on the job and in our company. We truly care about our customers and the grief they may be experiencing. Care, sympathy, and discretion are the utmost priorities as we are trusted with a tragedy.

Second, did you know that there are regulations and standards for biohazard work being performed? If OSHA requires strict guidelines for training and safety when doing this work, why put yourself in that position. Don’t leave yourself or others in danger or a potential lawsuit if remediation is not performed correctly. 

And lastly, we have served numerous clients that can speak of our professionalism, our quality of work, and the customer service they have received from working with us.

We have a goal to round up our team to emergencies in less than 2 hours from the initial call and drive time. If the request is not an emergency, we can agree on a time and day for remediation or service.

We will start the job when you are comfortable with the work that will be performed and a deductible has been made.

Payment FAQs

How much do I have to pay to get started?

A deposit of $500 is required if paying out of pocket. When working with insurance, the policy’s deductible is required.

YES! We work with most major insurances in covering a death or remediation of biohazard. 
We have found that most people feel responsible for cleaning and are unaware that insurance does cover biohazard work. We are more than willing to educate and start the process on your behalf with insurance.

First, Thank you for ALL you do! You are some of our heroes. We want to make sure we do everything possible to make sure you get the best remediation possible and that money is not a problem.

We take cash, check, or credit cards.
Checks are made out to SCU Services be made out and given to the supervisor on site. 
Any cash given will be followed up with a receipt of the transaction.
Credit Cards can be accepted but we will add 3% to the payment to break even on the service charge.

Still Need Help?

Contact us and we will get your question answered right away!